FAQs

  1. What is your return policy?

    We agree to accept returns for up to 15 days following customer receipt of the merchandise. The charge card will be credited following receipt of the merchandise. The merchandise must be in its original new undamaged condition with its original packaging and accessories and accompanied by the receipt and packing slip. You must first contact the Boutique at Woodlands Unique to obtain a return authorization code and receive return shipping instructions. The carton must be free of non-factory writing, labels, or in any other way altered by the customer. The clock carton is not a shipping carton and must be placed inside another box with suitable packing material prior to shipping. Refunds may be affected if return items do not meet these criteria. We’re sorry no custom orders, seasonal or specialty items can be returned. A 20% restocking fee will be applied for all returns over $100.

    Receipt of damaged merchandise by customer must be reported within 10 days. Damaged merchandise will be repaired or replaced without charge. Be advised that refunds of shipping costs will only be performed if the return is the result of our error.

  2. Whaty is your product warranty?

    Most of our timepieces, clocks, gifts and other merchandise are warranted against manufacturer’s defects by the manufacturer for a period of at least one-year. Inquire as to the specific manufacturer’s warranty for your product.

  3. What payment methods do you accept?

    We accept Visa, MasterCard and Discover credit cards for payment.  Merchandise will be shipped upon approval and receipt of funds.  Boutique at Woodlands Unique maintains ownership of the merchandise until all payments are received.

  4. Where do you ship?

    We ship within the 48 contiguous United States.

  5. How soon after I place an order will my order be shipped?

    We endeavor to ship all in-stock items within five business days.

  6. How do you ship?

    In most cases we will ship your order Priority Mail via the United States Postal Service however we also reserve the right to ship via UPS Ground where necessary.

  7. What do you charge for shipping?

    At this time, we offer free shipping for ALL of our items!